Frequently Asked Questions
Whether you have booked a Birthday Party, After School Club, Active Care (after school childcare), Evening Session or Multi Activity Holiday Camp we have compiled some of the most frequently asked questions:
What activities run at your Holiday Camps?
Whilst we can’t guarantee exactly what sports we will offer due to weather, we guarantee we will have something for everyone! Please see our example Sports Timetable. We also offer & alternative timetable packed with Themed Arts & Crafts, children can choose to dip between the timetables throughout the day. We also run additional (payable) activities alongside our sport and art timetables!
Each camp has a hand picked theme to inspire learning whilst having a funtastic time!
Please view our holiday camps page for venue locations and more information.
What will my child need for a camp?
Please supply your child with a water bottle, packed lunch, change of clothes and snacks throughout the day. Please note: we are a nut free zone!
If your child is attending 8am – 6pm please supply a few snacks as they will have at least 4 breaks.
If the sun is shinning please also supply sun cream and a hat.
We recommend comfy clothing and trainers to wear to camp.
Please see our Welcome Pack for full details
Can I add my child to a waiting list?
A lot of our After School Clubs do get fully booked. It will show on the website if full, if so please call our head office on 01344 860868 and we can add your child onto a waiting list or offer an alternative.
What will my child need for an After School Club or evening session?
Please supply your child with PE Kit or other practical clothes for sport.
Water bottle, warm jacket or jumper if cold, sun hat and sun cream if the sun is shining.
My child has medicine/health issues, what shall I do?
Our staff hold First Aid Certificates, many are Paediatric First Aid Trained.
We fully understand the concerns of your child’s wellbeing so we have a medical form that needs to be completed before a course or camp, once received we ensure staff are notified. This can also be done when booking online.
Please email us with more details regarding your child’s condition if you feel you need to cover more ground, we will do our very best to reassure you.
If your child is attending a club at their school the school will have the medicine.
If your child has an inhaler please leave it in their bag and ensure you have completed that on the booking online.
When attending a holiday camp please bring all medicine with you – labelled.
At every course/camp there is a contact number available for the supervisor.
Should your child require any additional support at any of our provisions, please contact our office before making your booking. You can view our SEN & Inclusion Policy here.
Can I pay over the phone?
Yes, but our online booking process is also very simple to do. However, should you need someone to walk you through your booking, please call our head office on 01344 860868.
Can I pay with Childcare Vouchers?
This can be done on our website by following the booking instructions.
When your booking is complete please ensure you pay Get Active through your Childcare Voucher Provider.
All the codes to link your Childcare Voucher Provider with Get Active will be provided upon checkout.
All childcare payments must be submitted via the childcare voucher provider before the camp or care start.
Will my child be grouped with their sibling or friends?
If you would like this to happen then yes it’s not a problem at all.
Please inform the Supervisor at your site that you would like this to happen and we will make the necessary arrangements.
Typically we ask the older child(ren) to join the younger child, although some sports they will not be allowed to participate due to children’s safety.