Careers with Get Active Sports

Position Available: Customer Service and Office Apprentice

Location: Binfield

An overview of the types of duties to be carried out are below, the role will be varied and will entail other duties to the needs of the business. Full Training will be provided.

  • Answering all phone and email queries with Parents and Schools alongside Admin Assistant’s.
  • Creating and adjusting/cancelling bookings
  • Cancelling bookings at short notice and advising parents of our policies
  • Managing childcare voucher system and applying payments
  • Sending registers to schools and Coach’s – Daily
  • Managing Club/Camp waiting lists
  • Gaining feedback from customers (Termly) and maintaining feedback log
  • Monitoring customer query email account during shift
  • Monitoring active care chat and actioning requests
  • Sending late emails and applying late charges
  • Making schools aware of cover coaches and sending DBS
  • Administration support to managers/directors
  • Handling complaints/queries and escalating as appropriate
  • Helping when and if needed for holiday camp prep
  • Keeping staff list updated and creating ID badges
  • Opening/closing the office
  • Calling customers to make them aware of camps
  • Updating and tracking camp figures
  • Calling incomplete bookings
  • Managing and updating SEN and behaviour records
  • Liaising with IT support system (for example, creating discount codes, updating times of sessions etc.)
  • Provide sick/holiday cover for admin staff
  • General Office Administration support as and when required.

Hours     30hours per week

Mon:      07:30am – 1:30pm

Tue:       07:30am – 1:30pm

Wed:      12:30am – 6:30pm

Thu:       12:30am – 6:30pm

Fri:         07:30am – 1:30pm


£12k Annual

You will be provided with:

  • Customer Service Level 2 Qualification
  • Opportunities for progression and additional work opportunities.
  • Free Childcare at our provisions for primary age children
  • Staff Referral Bonus
  • Termly Staff Social Events
  • Free Training and monthly CPD
  • Attendance Bonuses
  • Competitive Rate of Pay

To Apply please email your CV to

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