Terms and Conditions UpdatedTerms & Conditions
1.MINIMUM AGE REQUIREMENT
We cannot accept children under the age of four to any of our Clubs/Holiday camps. If a child is suspected to not meet the above, we reserve the right to request proof of age. We also reserve the right to refuse entry and/or ask the child/children to be collected immediately, no refund/credit will be available.
Get Active Staff are not trained in personal care or expected to be involved in any areas of personal care or toileting. Where young children may have ‘accidents’ parents should inform Get Active staff during the booking process and devise a plan for such eventualities and how they will be dealt with Children who are not toilet trained and/or in pull ups/nappies cannot be assisted in any toileting by our staff.
In general the principal in these circumstances will be that staff verbally support the child to clean themselves. Therefore it is expected that parents/carers will have trained their children to be clean and dry by the time they arrive at a Get Active Sports Provision.
Get Active Sports aim to provide care that is as inclusive as possible. The needs of each child vary greatly, we aim to support all children giving them access to the same opportunities to enjoy our services. It is important that we are fully informed of any child with additional needs, whether that be behavioural, medical or physical so we can try and support them in the best way possible. We ask that you make us aware of these needs by notifying us when registering online and by contacting our office team before placing your booking. We do not offer 1 to 1 support as standard service. If your child requires 1 to 1 support, we would need prior notice to try and arrange this. If a 1-1 is required, this will incur an additional staffing cost and the cost of the session/s you wish to book. https://www.getactivesports.com/wp-content/uploads/2019/10/SEN-and-Inclusion-Policy-2019-1.pdf
Get Active Sports are a payment upfront booking service unless a monthly payment plan is agreed with the office. The office can be contacted at firstname.lastname@example.org. It is the parent’s sole responsibility to make sure they request payment from their Bank/ Childcare voucher / Tax Credit Provider as soon as the booking is made. You may be required to provide proof of the requested payment where necessary.
Booking completion confirms your acceptance of the terms and conditions. The named person on the booking confirmation accepts the booking conditions on behalf of all on the booking form.
3.BOOKING ALTERATIONS / LATE BOOKINGS
Amendments can be made, but only with at least 24hrs notice and to be used/moved to another day within the most current term time. Account Credits will not be issued and will not be carried over to another School Term unless no free days available in the current term.
Active Care, Late/No bookings
All same day bookings must be made before 12midday, as the registers get sent to the schools at this time. All bookings made after this time will result in an automatic extra charge of £2. Please note we are not a drop-off service and all bookings must be pre-booked online or over the phone. Any drop off bookings will be rejected at the door as this can put our services out of staff: children ratio, and we will not have a correct register in the case of an emergency.
Active Care, Sickness
Please call the office before 9am on the day your child is off due to sickness, we can then move the session to another session within that current term time. Please be aware Get Active will confirm nonattendance with the school. No refund/credits will be issued. Please also note we cannot move a booking due to illness without notice before 9am and cannot adjust past bookings.
Amendments can be made, but only with at least 48hrs notice and to be used/moved to another day within the most current available Holiday Camp.
Account Credits will not be issued and will only be carried over to the current running camp or the next available Holiday Camp period if no free days available in the current term.
Extra Curriculum Clubs
All our Extra Curriculum Clubs are fixed dates these cannot be amended.
Alterations and late booking will only ever be made subject to availability and with the correct notice.
4.CANCELLATIONS / REFUND POLICY
It is not Get Active Sports’ policy to issue cash refunds for any cancellations. If an account credit is issued, the credit note will only be valid for a period of 12 months from the date of issue.
- We require at least 14 full days’ notice to issue a 100% credit note.
- We require at least 7 to 13 full days’ notice to issue a 50% credit note.
- If you cancel your sessions without giving us at least 7 full days’ notice you will not receive any credit.
If you need to cancel a session due to sickness/injury, an account credit will be issued for the sessions missed only after receipt of a valid doctor’s note. If cancelling a session, you MUST speak to someone in the office before 8.00am on the day of the session.
Get Active Sports reserve the right to cancel any course 24hrs before it commences due to insufficient bookings.
Please ensure that children do not bring valuable toys and/or belongings with them as we cannot be held responsible if they go missing or are broken. We cannot guarantee the return of lost property but will endeavour to return items on request that we are able to identify. Parents will be required to pay the cost of postage. Get Active Sports will keep lost property for a period of four weeks only. If it is left unclaimed after this period has expired, Get Active Sports will distribute the lost property to local charities.
6.PHOTOGRAPHY / VIDEOGRAPHY
From time to time we take photographs and videos at our venues which may be used for marketing and promotional purposes. If you would rather your child was not included in any photographs or videos we must be informed in writing before the commencement of your booking. When booking Holiday Camps, you will have options to consent or refuse to allow your child to be photographed or filmed.
7.MEDICAL INFORMATION & SPECIAL CONDITIONS
If you book by telephone we will ask you for up to three emergency contact details and relevant medical information, allergies, additional needs and dietary restrictions regarding your child. If you book online the same information is requested at point of registering your child. If full information is not provided this may result in that child being excluded from certain activities, or if it felt necessary, excluded from using Get Active Sports. In such circumstances, no refund or credit will be paid. Get Active Sports reserve the right to cancel a booking at any time where there has been a failure to provide full information about a child. If your child requires 1 to 1 care with a member of our staff, please do call our office to arrange your requirements.
1 to 1 care is subject to availability and extra staffing cost.
8.EARLY ARRIVAL & LATE COLLECTION POLICY/FEES
Your arrival time must not be before your selected booking start time. This will result in refusal of entry unless there is an earlier booking slot available, and then you are required to call the main office to change the booking and pay for extra time before entry will be granted.
Get Active Sports reserve the right to charge a fee or issue a Ban for late collection of any children. If a child/child is collected after the allocated collection time identified on the booking, the parent/guardian will be subject to the below Strike basis: **Please note these reset each term**
Warning & Fee (An instant charge of £5.00 per child. And an additional £5.00 will be charged for every 15mins increments, until collection)
- Warning & Fee(Fee as above)
- Day Ban & Fee(Fee as above, Ban with Immediate effect, any bookings made within this time will be refunded)
- 1 Week Ban & Fee(Fee and Ban as above)
- 2 Week Ban or permanent & Fee(Fee and Ban as above)
Get Active Sports staff have a duty to respond if they suspect a child in their care may be suffering from abuse, or if a child makes a disclosure about abuse. In this event, the relevant staff will follow the Safeguarding Children’s Policy as detailed in our policies and procedures.
Get Active Sports ratio of staff to children normally exceeds all statutory requirements. The actual ratio varies between activities and age groups. 1:14 ActiveCcare, 1:16 After School & Weekend Clubs, 1:14 Holiday Camps.
We always endeavour to group children within our advertised age groups, however, due to a regulatory requirement to maintain staff to child ratio’s, dependant on the actual ages of the children attending on the day, we reserve the right to group children differently to that advertised.
Get Active Sports does not accept liability for personal injury or death of any participants unless directly caused by the proven negligence of the company or its servants.
All children in our care are covered by our Public Liability Insurance.
Get Active Sports reserves the right to exclude or refuse any person without notice, if we consider that their presence compromises the good atmosphere of the club. Transport home will be the responsibility of the parent and no refund/credit will be available.
Get Active Sports reserves the right to amend its services and activity programme, content, times, dates and venue in the event of unsuitable weather conditions, failure of equipment, building faults and any other operational faults that may arise from time to time, without refund or compensation to the customer.
15.POLICIES AND PROCEDURES
Copies of Get Active Sports policies and procedures are available at the activity venue or will be sent to parents on request.
16.ENFORCED VENUE CLOSURE
If any Get Active Sports club is forced to close due to the compulsory closure of its premises by order of a competent authority (e.g. School, Local Authority, Environmental Health etc), due to bad weather (e.g. Snow, Ice, Flood etc), outbreak of a human infectious or contagious condition (e.g. Influenza, Meningitis), Industrial Action (teaching strike etc) or for any other reason, customers will still be liable for any fees due/paid, during the entire period of closure.
Get Active Sports are committed to providing high-quality childcare. We take ALL complaints very seriously.
If you or your child are not satisfied with the service, we provide we would like to know about it.
Any complaint should be made to our Head Office on 01344 860868 or email@example.com we will do everything possible to ensure the complaint is dealt with as quickly and effectively as possible. If you feel that the outcome of the complaint is insufficient or would like to take the grievance further the complaint should be made in writing and sent to: Director, Get Active Sports, Easthampstead Park Community School, Ringmead, Bracknell, Berks, RG12 8FS.
In the unlikely event that you are not 100% satisfied with the outcome of the complaints procedure, you may wish to contact the Ofsted Early Years Complaints Helpline on 0300 123 4666, or write to their Regional Office at www.ofsted.gov.uk/contactus.
Get Active Sports acts as a Data Controller for the purpose of the Data Protection Act 1998.
As a requirement, we need to collect relevant personal details from you and the children you are booking to enable us to process your booking.
This information includes names, ages, emergency contact details, any applicable medical or dietary restrictions and in some cases credit/debit card or other payment details.
We hold and use some of your details for future marketing purposes such as sending you promotional information via email address provided.
We do not sell or pass on your data to any third party.
Get Active Sports reserve the right to issue a Ban for poor behaviour of any children. If required a child/children will be subject to the below Strike basis: **Please note this resets each term**
- Coach Warning.
- 1stOffice Warning.
- 1 Week Ban
- 2 Week Ban or permanent